Department: Marketing and Sales

Supervisors: Manager of Customer Relations

Position Category:  Full time – Fixed Term

Rate: $16.00/hr

Working Hours: Variable, must be able to work weekends and evenings as required

Application Deadline: April 18, 2025

 

Position Summary

Are you an outgoing and enthusiastic team member and a drive to provide exceptional customer service? The Discovery Centre is looking for you to join its team as a part-time, casual Customer Service Representative.

The Customer Service Representative is a valued member of our front desk team and represents the Discovery Centre in a positive, friendly and outgoing manner. The successful candidate must enjoy working with a variety of visitors and be comfortable delivering information clearly and positively.

The Customer Service Representative must be professional and empathetic, and work well with large crowds.  The successful candidate should be ready to thrive in a dynamic team environment and deliver a positive first impression to visitors.

 

Responsibilities include:

• Welcoming and assisting guests in a professional and friendly manner
• Communicating clearly with guests in-person, by phone, and e-mail
• Providing strong Point of Sale support with admissions, tickets, and retail sales
• Up-selling memberships, dome theatre tickets, and other add-ons to guests
• Processing payments and completing daily cash opening & closing procedures
• Maintaining the front desk and gift shop in an organized and clutter free manner
• Staying current with all in Centre activities including, but not limited to, promotions, memberships, educational and public programs, exhibits, birthday parties, group visits and special events
• Other duties as assigned

 

Skills & Qualifications

• Two years’ experience in retail, customer service, or sales role
• Experience working with Point-of-Sale Systems in retail, admissions, front desk, or tourism environment
• Organized and detail oriented
• Ability to maintain composure and positive customer service while under pressure
• Creative and responsive in problem solving situations

• Must work well in a team environment

• Adaptable to changing conditions in the workplace
• Computer skills – Microsoft Office – Word, Excel, E-mail, Web literate
• Bilingual preferred (French/English)

 

Apply:

Application deadline is April 18, 2025. Submit your application to the attention of Linda Laurence, Director, Human Resources, 1215 Lower Water Street, Halifax NS B3J 3S8. Please email resume or Fax to (902)492-3170. Please name electronic documents with your name included (eg. jane_doe_resume.doc). All applicants are thanked for their interest. Only applicants chosen for interview will be contacted.

Discovery Centre is committed to leveraging our facility, people, and programming to create inclusive spaces that ignite a passion for science and discovery. We are also committed to advancing diversity, inclusion, equity, and accessibility practices within our workplace, public engagement spaces, and programming. Our Centre’s Board of Directors, management, and staff believe diverse participation and representation are essential and that our networks thrive when we create an inclusive and equitable culture where all people can see themselves reflected, feel respected, and have their contributions valued.

Discovery Centre promotes equal employment opportunities for all job applicants, and we encourage applications from candidates who self-identify as a member of an underrepresented group, including Indigenous people (especially Mi’kmaq), people of Black/African descent (especially African Nova Scotians), members of other racialized groups, women, people with disabilities, and members of the 2SLGBTQ+ community.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact to request specialized accommodation. All information received in relation to accommodation will be kept confidential.